Returns
Received 7 Oct – 13 Oct: 188 units back of 1,370 sold (13.7%), £9,768 refunded incl. VAT.
Log a return
Open the parcel, find the slip, log it here. The refund, return rate, stock and margin all update.
Reasons by product
The size chart fixes the first two; the photos fix the third.
Summit leggings63 back
Flow 7/8 leggings20 back
Ridge sports bra45 back
Tempo 5" shorts8 back
Contour seamless tee25 back
Drift half-zip13 back
Scree trail jacket14 back
- Too small 6032%
- Too big 6032%
- Not as pictured 4926%
- Faulty 1910%
Returns received
Newest first, all channels.
| Received | Order | Item | Reason | Outcome | Refund |
|---|---|---|---|---|---|
| Tue 13 Oct | #45376Maya Pryce | Contour seamless teeBlack, size M | Too big | Restocked | £32.00 |
| Tue 13 Oct | #45366Amy Nolan | Ridge sports braBlack, size L | Not as pictured | Restocked | £38.00 |
| Tue 13 Oct | #45280Kofi Barker | Ridge sports braBlack, size S | Too small | Restocked | £38.00 |
| Tue 13 Oct | #45218Aisha Lloyd | Summit leggingsMoss, size S | Too small | Restocked | £58.00 |
| Tue 13 Oct | #45166Chloe Nolan | Summit leggingsSlate, size S | Too small | Restocked | £58.00 |
| Tue 13 Oct | #45103Kofi Mensah | Ridge sports braEmber, size M | Faulty | Written off | £38.00 |
| Tue 13 Oct | #45051Ethan Hughes | Summit leggingsBlack, size S | Too small | Restocked | £58.00 |
| Tue 13 Oct | #45050Holly Brennan | Summit leggingsBlack, size L | Too small | Restocked | £58.00 |
| Tue 13 Oct | #45016Chloe Kowalski | Tempo 5" shortsNavy, size S | Too big | Restocked | £34.00 |
| Tue 13 Oct | #44984Josh Sutton | Ridge sports braBlack, size S | Not as pictured | Restocked | £38.00 |
| Tue 13 Oct | #44808Amy Hughes | Summit leggingsSlate, size M | Too small | Restocked | £58.00 |
| Tue 13 Oct | #44792Megan Rees | Summit leggingsSlate, size XS | Too small | Restocked | £58.00 |
Return rate by product and size
Summit leggings in XS come back most, at 38%. Units returned of units sold in each cell.
| Product | XS | S | M | L | XL | All sizes |
|---|---|---|---|---|---|---|
| Summit leggings | 38%10/26 | 25%19/76 | 15%17/115 | 12%10/84 | 20%7/35 | 18.8% |
| Flow 7/8 leggings | 19%3/16 | 10%4/42 | 10%7/67 | 4%2/47 | 25%4/16 | 10.6% |
| Ridge sports bra | 16%4/25 | 24%12/50 | 18%16/88 | 13%7/55 | 18%6/33 | 17.9% |
| Tempo 5" shorts | 8%1/13 | 5%2/41 | 13%5/38 | 0%0/34 | 0%0/18 | 5.6% |
| Contour seamless tee | 6%1/16 | 9%4/45 | 10%6/59 | 21%10/47 | 19%4/21 | 13.3% |
| Drift half-zip | 8%1/12 | 5%2/40 | 7%4/59 | 12%4/33 | 13%2/15 | 8.2% |
| Scree trail jacket | 0%0/13 | 11%3/28 | 29%7/24 | 4%1/26 | 23%3/13 | 13.5% |