Calls and bookings
14 calls and web bookings since 7:00 AM · 3 missed · 2 call-backs open · 2 web bookings waiting
Today's queue
Newest first · phone lines and the website form| Time | Caller | Came in by | What they need | Outcome |
|---|---|---|---|---|
| 11:21 AM | Cole Harper (469) 555-0181 · Frisco | Web form | Water heater Water heater making popping noises. | |
| 10:55 AM | Ruth Alvarez (972) 555-0170 · Richardson | Web form | AC not cooling Upstairs not cooling, home after 1 PM. | |
| 10:33 AM | Megan Doyle (972) 555-0110 · Carrollton | Phone Answered by Tanya | No heat Heat pump stuck on cool. | Booked J-2629 · Brandon, 12:15 PM |
| 10:04 AM | Kara Jennings (972) 555-0160 · Irving | Phone Answered by Luis | No heat Asked about Comfort Club pricing. | Answered, no job |
| 9:48 AM | Walter Simmons (214) 555-0153 · Oak Cliff | Phone | Drain clog Voicemail: kitchen drain. | Missed Call-back task open |
| 9:21 AM | Greg Stamper (972) 555-0107 · Plano | Web form Answered by Tanya | Thermostat swap Wants a Wi-Fi thermostat. | Booked J-2604 · Marcus, 2:15 PM |
| 9:00 AM | Michelle Tran (972) 555-0149 · Garland | Phone | AC not cooling Rang out during the morning rush. | Missed Call-back task open |
| 8:39 AM | Evan Brooks (972) 555-0132 · Carrollton | Phone Answered by Luis | Leak repair Supply line burst. | Booked J-2649 · Chris, 11:30 AM |
| 8:22 AM | Olivia Park (972) 555-0197 · Plano | Web form Answered by Tanya | Drain clog Two bathroom sinks slow. | Booked J-2653 · Wes, 12:00 PM |
| 7:58 AM | Angela Brooks (972) 555-0123 · Mesquite | Phone Answered by Tanya | Leak repair Meter spinning with taps off. | Booked J-2645 · Omar, 8:30 AM |
| 7:41 AM | Nadia Farouk (469) 555-0113 · Frisco | Phone | AC not cooling Hung up after 40 s on hold. Called back at 7:58. | Won back J-2603 · Marcus, 12:15 PM |
| 7:28 AM | Hannah Weiss (214) 555-0174 · Allen | Phone Answered by Tanya | AC not cooling Blowing warm since this morning. | Booked J-2631 · Tyler, 8:00 AM |
| 7:16 AM | Terrence Hall (214) 555-0190 · Uptown Dallas | Phone Answered by Luis | AC not cooling Asked about a new system quote. | Answered, no job |
| 7:07 AM | Denise Gaines (972) 555-0121 · Plano | Phone Answered by Luis | Water heater No hot water. | Booked J-2634 · Diego, 8:15 AM |
Call-backs
Every missed call lands here. Call them back, then book them.
- Walter SimmonsMissed 9:48 AM(214) 555-0153 · Oak Cliff · Drain clogVoicemail: kitchen drain.
- Michelle TranMissed 9:00 AM(972) 555-0149 · Garland · AC not coolingRang out during the morning rush.
- Nadia Farouk missed 7:41 AMDone 7:58 AM, booked J-2603
Booked vs missed, this week
77%
booked
12%
missed
11 of 18 missed calls
won back by a call-back
won back by a call-back
Same days last week: 63% booked, 26% missed. One call in four went to voicemail.
Mon 1236/46
Tue 1333/41
Wed 1435/44
Today8/14
Last wk130/206
Booked first timeMissed, won backMissed and lostAnswered, no job