Signalhub reads every ticket, review, app-store rating and NPS verbatim your customers write, groups them into themes overnight, and shows you which ones are moving and why. Zendesk, Freshdesk, Play Store, Google reviews and WhatsApp, on one chart.
Signalhub groups every verbatim into themes you name once and it keeps. Each morning the table is re-ranked by movement rather than volume, so the small thing that is about to become a big thing sits at the top.
| Theme | Mentions, 7 days | vs prior 7 | Positive share | Loudest source | 28 days |
|---|---|---|---|---|---|
| Delivery delays | 796 | +16% | 12% | Zendesk | |
| App crashes | 59 | -8% | 9% | Play Store | |
| Packaging | 197 | -6% | 31% | Google reviews | |
| Refund speed | 129 | +2% | 68% | ||
| Support tone | 50 | +2% | 55% | Freshdesk | |
| Product quality | 217 | +1% | 74% | Play Store |
Signalhub reads the pincode, order date and courier off each ticket. 71% of this week's delivery-delay verbatims come from pincodes served by one courier partner in the Coimbatore–Tiruppur belt, and 84% of those orders were placed during the 15 August sale. The other two partners are flat.
Suggested action, sent to Ops at 06:05: route 641xxx and 638xxx pincodes to the second partner until the backlog clears, and send the 312 affected customers a delay message before they write in.
Alert went to #ops-cx on Slack and to Meenakshi on WhatsApp.
Ordered on the 15th for my sister's wedding, still showing 'out for delivery' on the 22nd. Third time this month with the same courier.
Google reviews · Tiruppur · 23 Aug
Delivery vandi 6 days late. Product is fine but I could have walked to Chennai and bought it.
WhatsApp · Coimbatore · 26 Aug
Refund came in 40 minutes this time, which is honestly why I'm still ordering.
Play Store · Chennai · 29 Aug
Aruvi Naturals · 1,448 verbatims in the seven days to 3 September · run 02:10–06:04 IST
Drag the diagram sideways to follow a verbatim from its source to the alert.
Delivery delays has held 2.3σ above its 28-day band for three days running. 31 mentions yesterday against a mean of 26.
71% carry a 641xxx or 638xxx pincode and the same courier partner. Twelve verbatims are attached under this message, not a dashboard link.
OAuth in and the history you already own arrives at about 1,00,000 records every forty minutes. A year of Zendesk is in by lunch.
Themes are built from Tamil, Tanglish and English verbatims, not a fixed taxonomy. Rename or merge one and every past verbatim follows.
Pincode, SKU, courier, app version and order date stay attached, so a spike arrives with its likeliest cause already ranked.
Slack and WhatsApp, to the person who owns the theme, with the verbatims underneath. Never a link to a dashboard.
Sentiment, 90 days, Aruvi Naturals
A positive share is a shape squashed into one number. Signalhub scores every verbatim on the same five-point scale and keeps the shape, because a theme with 1,995 angry and 139 delighted needs a different meeting from one that is merely lukewarm. Both themes below carry the whole quarter of Aruvi's verbatims; only the silhouettes differ.
| Angry | 1,995 | 183 |
|---|---|---|
| Annoyed | 1,255 | 361 |
| Neutral | 325 | 415 |
| Pleased | 349 | 824 |
| Delighted | 139 | 1,221 |
Angry · Delivery delaysOrdered on 18 August, promised in three days, today is the 27th. The ticket has not been answered either. Please just tell me where it is.
Google reviews · Tiruppur · 27 Aug
Delighted · Refund speedCancelled by mistake and the money was back before I finished the call. That is the only reason I ordered again.
WhatsApp · Madurai · 30 Aug
A verbatim is one review, ticket, rating comment or survey answer. The same complaint arriving from two sources counts once. Prices exclude 18% GST.
Same axis in every panel, 0 to 125 mentions a day. Dotted line is that theme's own +2σ edge; the lit stretches are the nights it stayed above it. Two themes never did.
Aruvi Naturals · Chennai · D2C skincare
The first 2,000 verbatims a month are free, historical back-fill included. Your first morning table arrives tomorrow at 06:00.